Laura - Customer Service & HR Specialist with 4+ years experience across service and administrative roles

Provided customer support through online and offline channels, resolving issues and presenting products.

Assisted in recruitment, payroll, contract management, and employee database maintenance.

Performed administrative tasks including document handling, data entry, and coordination.

Utilized Microsoft Office tools, especially Excel, for data management and reporting.

Handle customer inquiries, requests, and complaints, Perform administrative tasks related to customer service, Effectively present the company's products or services, highlighting their benefits and advantages, Adhere to multichannel procedures and protocols, Provide customer support in problem resolution, General customer service through online and offline channels.

Preparation of payments, recording of income, expenses, and invoices, Drafting and sending of lease, assignment, and mandate contracts, Creation of initial inventory for rental and sale properties, Handover of rental and sale properties, Customer service, payroll creation and settlement, Electronic payroll transmission, Customer service both in person and through online channels.

Administrative tasks for personnel hiring, Coordination of interviews with pre-selected candidates, Onboarding and re-onboarding, Training sessions, Contract verification, Social security system enrollments, Support for well-being activities, Reception and control of the master employee database.