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L

Laura

Customer Service & HR Specialist with 4+ years experience across service and administrative roles

Contacto

Bogotá, Bogota D.C., Colombia
Disponible en CazVid
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Competencias

Customer ServiceIntermediate

Provided customer support through online and offline channels, resolving issues and presenting products.

Human Resources SupportIntermediate

Assisted in recruitment, payroll, contract management, and employee database maintenance.

Administrative SkillsAdvanced

Performed administrative tasks including document handling, data entry, and coordination.

Office Software ProficiencyAdvanced

Utilized Microsoft Office tools, especially Excel, for data management and reporting.

Coordination & SupportIntermediate

Supported interview scheduling, onboarding, and well-being activities for HR functions.

Educación

Human talent tecnologist
SENA - centro de gestión administrativa
Completed Finished 2020
Bussiness Administration Professional
Universidad de Cundinamarca
Completed Finished 2024

Idiomas

EnglishA2/B1

Resumen

Experienced professional with a strong background in customer support, HR processes, and administrative operations across various industries.

Logros Clave

  • Handled customer inquiries, requests, and complaints across multiple channels in diverse companies
  • Prepared payments, managed payroll, and maintained employee databases within HR functions
  • Supported recruitment activities, interview coordination, and onboarding processes

Experiencia

Customer Service Advisor

Teleperformance SA
Dic 2020 - May 2022

Handle customer inquiries, requests, and complaints, Perform administrative tasks related to customer service, Effectively present the company's products or services, highlighting their benefits and advantages, Adhere to multichannel procedures and protocols, Provide customer support in problem resolution, General customer service through online and offline channels.

Human Resources Assistant

ESTEM SAS
Ene 2019 - Ene 2020

Preparation of payments, recording of income, expenses, and invoices, Drafting and sending of lease, assignment, and mandate contracts, Creation of initial inventory for rental and sale properties, Handover of rental and sale properties, Customer service, payroll creation and settlement, Electronic payroll transmission, Customer service both in person and through online channels.

Administrative and Financial Assistant

Exabyte IT SAS
May 2022 - May 2023

Administrative tasks for personnel hiring, Coordination of interviews with pre-selected candidates, Onboarding and re-onboarding, Training sessions, Contract verification, Social security system enrollments, Support for well-being activities, Reception and control of the master employee database.

Lease coordinator

Century 21 Metropolitan

Human Resources Trainee

Centaurus Mensajeros SAS

General support in human resources processes such as recruitment, interview scheduling, selection, administration of psychometric tests, social security enrollments, disability reimbursement processing, contract verification, support in well-being activities, physical and digital filing, and updating the master employee database.

Sept 2023 - Mar 2025

Habilidades

Customer ServiceHuman Resources SupportAdministrative SkillsOffice Software ProficiencyCoordination & Support
Publicado en CazVid - 3 jul 2025
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