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kiranmai
Customer Service Representative
Contacto
Competencias
Demonstrated experience with Customer Service.
Demonstrated experience with Phone / Email / Chat Support.
Demonstrated experience with Active Listening.
Demonstrated experience with Issue Resolution & Escalation.
Demonstrated experience with Data Entry & Documentation.
Educación
Resumen
Customer Service Representative open to new opportunities
Experiencia
Customer Service Representative
Respond to customer questions through inbound calls, email, or chat while maintaining a courteous and professional tone.. Review account or order information, explain available options, and guide customers toward the appropriate next step.. Document conversations, actions taken, and follow-up needs accurately in the company CRM or ticketing system.. Escalate billing, technical, or policy-related concerns to the correct team when additional support is required.. Follow scripts, procedures, quality standards, and attendance expectations while working in a high-volume environment.. Participate in coaching and training sessions to improve product knowledge, communication, and overall service quality.. Resolved routine customer issues professionally and involved appropriate team members when additional help was needed.. Maintained a clean, organized checkout and customer-service area.. Balanced speed and accuracy while managing customer transactions and order-related requests.. Confirmed order details, payment amounts, and customer requests to reduce errors and improve satisfaction.. Followed established procedures for handling payments, customer information, and service requests.
Customer Associate / Training Coordinator / Student–Trainer Facilitator
Assisted students and internal team members with routine questions, requests, and status updates.. Entered and updated customer information, notes, and service requests with attention to accuracy and confidentiality.. Managed multiple tasks throughout the day, including follow-ups, scheduling, document review, and basic reporting.. Served as a primary contact for prospective and enrolled students, answering program questions and guiding them through training-related processes.. Coordinated training schedules, student communications, instructor availability, and session logistics.. Facilitated communication between students, trainers, and internal teams to promote smooth customer experience.. Addressed customer concerns with patience, professionalism, and timely follow-up.. Helped onboard students by providing orientation support and coordinating access to training sessions and materials.. Prioritized multiple student, and trainer requests while maintaining organized communication records.. Collected and communicated learner feedback to support service improvements and positive training experiences.