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Keyryn
Data Analyst with 5 years of experience in financial services
Contacto
Competencias
Applied statistical techniques to interpret complex datasets and extract actionable insights.
Utilized SQL for database querying, data extraction, and managing large datasets.
Created dashboards and reports using visualization tools to communicate findings.
Leveraged advanced Excel functions for data cleansing, analysis, and reporting tasks.
Educacion
Resumen
Experienced data analyst specializing in financial datasets with a proven track record of enhancing reporting accuracy and operational efficiency.
Logros Clave
- Led analysis projects that improved reporting accuracy and timeliness
- Developed dashboards that enhanced decision-making processes
- Progressed from junior analyst to senior data analyst responsible for sizable datasets
Experiencia
Virtual Assistant
Created and reviewed lease agreements for rental properties., Conducted applicant screenings to verify qualifications., Managed daily leasing tasks, including responding to emails, calls, and text messages., Handled lease renewals by contacting tenants regarding their options., Created move-in inspections and ensured a smooth onboarding process for tenants.
Helpdesk Associate Agent L1
Inbound/Outbound calls, Provided password to new hires or new students verifying information first., Follow status on provided ticket/request number and escalate if it is delayed., Create incident for deactivated account if current status is active on HR., Password reset in case user did not remember, by confirming information first., Unlock user ́s account., Create incident for hospital devices such as, PC, laptop, WOW, desk phone, printer, etc. (hardware issues), If user had issues with computer software such as apps missing, Citrix issues, printing connection, slowness, etc. We remote into computers using LOGMEIN, troubleshoot., If troubleshooting does not work, escalate ticket to local., Create ticket to request new device such as, PC, monitor, Mouse, Keyboard, laptop, desk phone, etc. Or for replacement., Manage Citrix app, vpn, ServiceNow and remote desktop., Answer user ́s questions and advise them., Follow up on high priority tickets.
Customer Service Agent
Inbound calls/Email Customer Service, Guide customers fill out new resident form., Access community ́s security cameras and made sure everything was in order, adding a note about the current situation., Renew rental contract and add new dates to the system., Register/add new owners/renters to the system., Register resident ́s new vehicle to the system., Activate or renew gated community access card., Add new house number or street name to the system with previous authorization., Email Welcome letter to the new residents, Email username and new password to resident in case resident forgets (confirming certain information first), Managed emails with Salesforce, system used Citrix and Remote desktop.
Customer Service Agent
Inbound Calls, Modified date and time for vehicle pickup / drop off., Reschedule reservations., Car reservation during call, Provide information status with reservation code., Quote rental for clients, Confirm price and add payment method during call., Confirm license name and card name match to proceed with reservation., Create ticket due to customer displeasure., Email receipt to client