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Kevin
Collections and Technical Support Specialist with 8+ years of experience
Contacto
Competencias
Applied negotiation skills to manage debts and recover overdue balances effectively.
Handled inbound calls and maintained accurate customer records, ensuring high-quality service.
Provided multi-channel technical support for Windows, macOS, and Linux systems.
Maintained accurate, compliant records of collection activities and customer data.
Resumen
Dedicated professional with over 8 years of experience in debt recovery, customer support, and technical troubleshooting across diverse industries.
Logros Clave
- Negotiated repayment plans and recovered overdue balances, enhancing cash flow.
- Managed complex international shipments and resolved delivery issues promptly.
- Conducted customer negotiations and exceeded revenue recovery goals consistently.
Experiencia
Collections Specialist
Negotiated repayment plans with clients, recovering overdue balances and strengthening company cash flow., Maintained accurate and compliant records of all collection activities., Recommended strategic actions to minimize financial risk and losses.
Front Line Advisor
Managed international shipments: tracking, resolving delivery errors, and coordinating pick-ups/drop-offs., Handled inbound calls, assessed customer needs, and promoted DHL service products., Used multiple digital platforms and databases to deliver fast and accurate responses.
Collections & Customer Service Specialist
Conducted customer negotiations to maximize debt recovery while maintaining compliance with corporate and client guidelines., Exceeded monthly revenue recovery goals through effective repayment strategies., Verified consumer information and updated account records with precision.
Technical Support Advisor I & II
Delivered multi-channel technical support (phone, email, chat) for iOS, macOS, and Windows systems., Diagnosed and resolved hardware, software, and networking issues, escalating advanced cases when required., Collaborated with engineering and product development teams to improve troubleshooting...