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Kevin
Customer Support Specialist with 5+ years of technical and operational experience
Contacto
Competencias
Delivered personalized assistance, technical support, and customer service in high-demand environments.
Handled network verification, system diagnostics, and technical troubleshooting to resolve issues efficiently.
Assisted in planning, scheduling, and analyzing operational needs using analytical tools for real-time assessments.
Maintained accurate customer data and managed sensitive information across various platforms.
Contributed to continuous process improvements and customer satisfaction initiatives.
Educacion
Resumen
Dedicated Customer Support Expert with over 5 years experience in technical support, customer service, and operational planning across diverse industries.
Logros Clave
- Provided personalized assistance and technical support to diverse customer segments across multiple roles.
- Managed operational requests through calls to ensure satisfactory customer experiences and optimized processes.
- Supported strategic decision-making with key analysis of operational data and resource planning.
Experiencia
Customer Service Representative
Provide personalized assistance to players in technical support, management of withdrawals and deposits, resolution of problems with games and sports betting, and guidance on promotions., Ensure a positive and efficient user experience.
Customer Service Representative / Junior WFM
Provide support to users of a transportation application, dealing with queries related to billing issues, updating data on the platform and identity validation., Effectively manage requests through calls to ensure a satisfactory experience., Assist in the planning, scheduling and forecasting of operational needs, using analytical tools to assess efficiency in real time., Provide key analysis and information to support strategic decision making and optimize operations.
Customer Technical Support
Provide comprehensive technical support to customers and technicians of the contractor, ensuring the effective resolution of incidents., Perform network status verification and ensure proper operation., Update customer data as required, maintaining accuracy and confidentiality., Handle company's own technical tools for monitoring and diagnostics., Contribute to continuous process improvement and customer satisfaction.