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K

Keren

Customer Service Specialist with 6+ years in Tech & Security Industries

Contacto

Tegucigalpa, Francisco Morazán Department, Honduras
Disponible en CazVid
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Competencias

Customer SupportAdvanced

Delivered support via email, chat, and phone in various roles, ensuring customer satisfaction.

Account ManagementIntermediate

Managed billing and customer accounts for financial and telecommunications companies.

Sales & RetentionIntermediate

Engaged in sales and retention activities for security and home services providers.

Language & Medical InterpretationIntermediate

Provided bilingual medical interpretation and customer support.

Communication & Customer ServiceAdvanced

Handled customer inquiries across multiple channels, ensuring effective communication.

Educación

Primary
Escuela Jose Cecilio Del valle
Bachillerato
Instituto España Jesús Millaselva

Idiomas

English
Portuguese
Spanish

Resumen

Dedicated customer support specialist with over 6 years of experience across tech, security, financial, and healthcare sectors, focusing on customer satisfaction and account management.

Logros Clave

  • Gained experience in billing, technical support, account management, sales, and customer satisfaction at Xfinity.
  • Handled retention and sales functions at Vivint Home Security.
  • Provided medical interpreting and bilingual customer service at Interpretia.

Experiencia

Engagement specialist

Xfinity
March 2022 - May 2023

Billing, technical support, account management, sales, customer service, customer satisfaction

Specialist

Vivint Home Security
May 2023 - August 2023

Retentions and sales

Recruitment assistant

Amazon
October 2023 - December 2023

Customer service

Paragon Financial Corp
August 2024 - October 2024

account management and billing for Global Holdings, receptionist

Customer service

Minted
November 2024 - January 2025

emails and chats support, creative design support

Medical Interpreter

Interpretia
January 2025 - April 2025

medical interpreter and customer service

Habilidades

Customer SupportAccount ManagementSales & RetentionLanguage & Medical InterpretationCommunication & Customer Service
Publicado en CazVid - 3 jul 2025
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