Kensy - Customer Service Professional with 10+ years of experience in hospitality, banking, and call center operations

Tegucigalpa, Francisco Morazán Department, Hondurasen

Handled over 25 banking transactions per hour with high accuracy, ensuring customer satisfaction

Managed reservation modifications and customer benefits, enhancing guest experience for hotel chain members

Publicado en CazVid

Resumen

Kensy is a dedicated professional with over a decade of experience in customer service, sales, data management, and hospitality. Known for adaptability, attention to detail, and excellent communication skills, she excels in fast-paced environments and is committed to delivering high-quality service.

Logros Clave

Provided technical support and customer service, contributing to improved client retention at Cloudbreak
Entered and maintained health data with a focus on quality and compliance, supporting public health initiatives
Delivered prompt and efficient service in diverse environments, from restaurants to corporate settings

Habilidades

Customer ServiceExpert

Skilled in engaging clients, resolving issues, and ensuring positive experiences across various industries.

Communication SkillsAdvanced

Effective in verbal and written communication, facilitating clear interactions with diverse audiences.

Data Entry & ManagementIntermediate

Accurate in entering and managing health and operational data, supporting organizational goals.

AdaptabilityAdvanced

Flexible to changing environments and tasks, maintaining performance under pressure.

Teamwork

Experiencia

Agente de ventas y servas

Agente de llamadas telefónicas

En una línea de reservaciones, Reservando habitaciones modificaciones en las reservas, y ayudando al cliente con beneficios de ser miembros de la cadena Hotelera

Customer Service representative

Cloudbreak

Como operadora telefónica, y dando soporte técnico básico

Digitadora

Unidad de Gestión de la Información (secretaria de Salud)

Ingreso de datos de salud con atención a la calidad de la información y cumplimiento de metas diarias.

Ejecutivo de Atención al Cliente

Inversiones Centromex (Aeropuerto Toncontin)

Monitoreo de Servicio al Cliente; Apoyar al gerente de operaciones en todas las funciones secundarias como ser pagos y pedidos de proveedores.

Cajera

BAC Credomatic

Procesar transacciones bancarias de clientes, incluyendo pagos de préstamos, depósitos, cobro de cheques, corrección de discrepancias; Procesar más de 25 transacciones por hora con extrema atención al detalle; cierres de caja.