This is my profileContact via CazVidKensy
Customer Service Professional with 10+ years of experience in hospitality, banking, and call center operations
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Competencies
Skilled in engaging clients, resolving issues, and ensuring positive experiences across various industries.
Effective in verbal and written communication, facilitating clear interactions with diverse audiences.
Accurate in entering and managing health and operational data, supporting organizational goals.
Flexible to changing environments and tasks, maintaining performance under pressure.
Collaborates effectively with colleagues to achieve shared objectives and improve service delivery.
Education
Languages
Summary
Kensy is a dedicated professional with over a decade of experience in customer service, sales, data management, and hospitality. Known for adaptability, attention to detail, and excellent communication skills, she excels in fast-paced environments and is committed to delivering high-quality service.
Key Achievements
- Handled over 25 banking transactions per hour with high accuracy, ensuring customer satisfaction
- Managed reservation modifications and customer benefits, enhancing guest experience for hotel chain members
- Provided technical support and customer service, contributing to improved client retention at Cloudbreak
- Entered and maintained health data with a focus on quality and compliance, supporting public health initiatives
- Delivered prompt and efficient service in diverse environments, from restaurants to corporate settings
Experience
Agente de ventas y servas
En una línea de reservaciones, Reservando habitaciones modificaciones en las reservas, y ayudando al cliente con beneficios de ser miembros de la cadena Hotelera
Customer Service representative
Como operadora telefónica, y dando soporte técnico básico
Digitadora
Ingreso de datos de salud con atención a la calidad de la información y cumplimiento de metas diarias.
Ejecutivo de Atención al Cliente
Monitoreo de Servicio al Cliente; Apoyar al gerente de operaciones en todas las funciones secundarias como ser pagos y pedidos de proveedores.
Cajera
Procesar transacciones bancarias de clientes, incluyendo pagos de préstamos, depósitos, cobro de cheques, corrección de discrepancias; Procesar más de 25 transacciones por hora con extrema atención al detalle; cierres de caja.
Mesera
Proporcionar servicio útil, rápido y preciso a clientes de diferentes edades y orígenes; Experiencia en diversos entornos, incluidos restaurantes familiares, bares, cafeterías, banquetes y servicio de habitaciones; Responsable de reportar inventario semanal.