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Kendell
Intake & Onboarding Specialist with 7+ years in Customer Support & Recruitment
Contacto
Competencias
Skilled in providing exceptional client and candidate support, ensuring satisfaction and compliance.
Experienced in screening, onboarding, and supporting candidates throughout the employment process.
Fluent in English and Spanish, with proven ability to communicate effectively across diverse audiences.
Accurate data management and documentation to ensure compliance and operational efficiency.
Proven ability to negotiate payment arrangements and handle collections professionally.
Educacion
Idiomas
Resumen
Dedicated professional with over 7 years of experience in client support, onboarding, and debt collection. Bilingual in English and Spanish, organized, reliable, and committed to delivering exceptional service.
Logros Clave
- Streamlined onboarding processes, enhancing candidate experience and reducing transition time.
- Managed comprehensive client assessments, ensuring compliance and effective follow-up.
- Achieved high collection rates through strategic communication and payment arrangements.
- Ensured compliance with USPH standards, maintaining cleanliness and safety in food service environments.
- Provided bilingual support, facilitating smooth communication in English and Spanish.
Experiencia
Intake Specialist
Conduct Initial Assessments, Data Entry and Management, Screening and Referral, Client Support, Collaboration with Staff, Documentation Compliance, Follow-Up Coordination, Training and Orientation
Onboarding Specialist – Human Resource Department/ Recruitment
Screen Candidate CV/ Application, Welcome Call/ App introduction, Support for one month onboarding transition, Candidate Screening, Introduce candidate to projects, Personalize the reach out email/ follow-up with candidates, Cold calling/ cold Email/ Inbound, Bulk messaging, Customer service, Candidate engagement/ Retention
Senior Debt Collector – Collection for Wakefield & Associates
Cold Calling/ Inbound Call/ Outbound, Collection professional, Payment arrangement, Insurance form completion, Paralegal arrangement, Credit consolidation arrangement, Interactions with attorneys, Interactions with insurance companies
Deck Steward – Food & Beverage Department
Ensure Clean, Dry & Safe environment for Guest, Event setup, Dry storage, Beverage storage, Pool lifeguard, Bar Waiter
Utility Galley – Food & Beverage Department
Dishwasher, Guarantee USPH Standards for kitchen area