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Kendall
HR Case Manager with 5+ years in Employee Relations and Leave Management
Contacto
Competencias
Handled leave processes, policy guidance, and compliance adherence for employee absences, resolving complex cases.
Provided professional support and communication to employees, managing inquiries and aligning with HR policies.
Created reports and analyzed operational data to support decision-making and continuous improvement efforts.
Worked with cross-functional teams and leadership to streamline processes and resolve complex cases.
Proficient in MS Office, HTML, CSS, JS, SQL, and other technical tools to manage data and document processes.
Educacion
Idiomas
Resumen
Experienced HR professional with over 5 years managing complex LOA cases at Amazon, supporting employee welfare, ensuring compliance, and driving operational improvements through data analysis and stakeholder collaboration.
Logros Clave
- Managed complex employee cases related to LOA, ensuring compliance and timely resolution across multiple roles.
- Led initiatives to improve operational efficiency and SLAs in HR case management teams at Amazon.
- Acted as a subject matter expert, training new hires and mentoring junior staff to enhance team performance.
Experiencia
TA Case Manager – Human Resources
Delivered timely and professional customer service by resolving employee inquiries related to Leave of Absence (LOA), ensuring clear communication and empathy throughout the process., Utilized multiple systems to manage and track LOA cases, ensuring adherence to policies and compliance...
SSG Case Manager – Human Resources
Took full ownership of high-complexity LOA cases, analyzing employee needs and making adjustments based on evolving circumstances., Assessed and addressed risk in decision-making processes, ensuring compliance with internal policies and regulatory standards., Led team initiatives to improve...
Contact Specialist (INT) – Human Resources
Acted as the initial point of contact for employees initiating LOA, offering expert guidance and ensuring an efficient and compliant process., Supported employees through the onboarding and LOA process, answering queries, and providing solutions to enhance their experience., Reviewed digital...
ERC DLS Frontline (Seasonal)
Provided specialized assistance to employees regarding LOA and accommodations, ensuring a clear understanding of the policies and their rights., Conducted risk assessments and handled sensitive cases, collaborating with Legal and Compliance teams to ensure proper resolution., Developed workload...