Demonstrated experience with Team Supervision.
Demonstrated experience with Conflict Management.
Demonstrated experience with Training & Onboarding.
Demonstrated experience with Fulfillment Analytics.
Thryv
Analyzed fulfillment processes and identified improvements that reduced inefficiencies., Generated performance reports and insights used in strategic decisions across departments., Collaborated with cross-functional teams to streamline workflows and enhance efficiency.
Capital Brain & Spine
Supported and administered software systems related to the practice., Provided onboarding training for new hires and delivered technical support., Created documentation and managed invoices for the admin team.
Certified Languat Techs
Supervised hiring process for Spanish and Haitian Creole interpreters., Monitored attendance and attrition, delivering performance feedback to improve ratings.
Outplex
Supervised daily operations ensuring quality and compliance with customer expectations., Prepared reports on performance, attendance, and payroll., Delivered coaching and feedback to maintain KPIs.
High School
Business Administration
Conflict Management
Effective Supervision
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Demonstrated experience with Process Optimization.
Language Services Associates
Served as Spanish interpreter for the Small Business Administration., Coordinated interpreter calls ensuring timely service delivery.
Languageline Solutions
Supervised over 200 employees (onsite and remote), ensuring service quality., Provided medical Spanish interpretation services., Assisted the general manager with administrative and operational tasks.
