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Kelly
Customer Service Specialist with 3+ years in retail and support
Contacto
Competencias
Applied effective communication, empathy, and problem-solving skills to address customer needs and ensure satisfaction.
Developed strong verbal skills in both Spanish and English to handle inquiries, complaints, and sales interactions.
Assisted customers in product selection and promoted items to enhance sales at retail environment.
Collaborated with colleagues to deliver consistent customer service and maintain organized displays.
Consistently fulfilled responsibilities in support and sales roles, demonstrating commitment and accountability.
Educación
Idiomas
Resumen
Experienced bilingual customer service agent with a proven track record in retail and support environments, adept at communication, problem-solving, and client satisfaction.
Logros Clave
- Provided bilingual customer service and support at Atlantic Quantum Innovations, resolving queries and complaints efficiently.
- Enhanced customer satisfaction through effective communication and problem-solving skills under pressure.
- Advised customers and promoted products at La Feria del Calzado, increasing sales and ensuring a positive shopping experience.
Experiencia
Agente bilingüe
Proporcioné atención telefónica y soporte a clientes, resolviendo consultas, reclamos, solicitudes de manera oportuna y ventas., Desarrollé habilidades en comunicación efectiva, manejo de quejas y resolución de problemas bajo presión, asegurando la satisfacción del cliente.
Vendedora
Brindé asesoría en la selección de calzado, atención al cliente, asegurándome de entender sus necesidades y ofrecerles las mejores opciones., Me encargué de la atención directa, resolviendo dudas y recomendando productos de acuerdo con sus preferencias., Promoví artículos destacados para impulsar las ventas y mantuve el área de exhibición organizada para mejorar la experiencia de compra.