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Katrina
Full time family management
Contacto
Competencias
Demonstrated experience with Microsoft Outlook.
Demonstrated experience with Microsoft Powerpoint.
Demonstrated experience with Google Sheets.
Demonstrated experience with Cashiering.
Demonstrated experience with Cash Handling.
Educación
Resumen
Professional profile
Experiencia
Full time family management
Managed the day-to-day operations of a household, balancing multiple priorities, schedules, responsibilities, and time-sensitive tasks.. Developed and maintained structured daily and weekly routines to ensure household needs and family commitments were consistently met.. Managed household budgeting, grocery planning, purchasing, and expense tracking while working within financial goals and constraints.. Coordinated appointments, activities, errands, and family schedules, demonstrating strong organizational and time-management skills.. Planned and prepared meals, maintained household inventory, and proactively managed supplies to reduce waste and control expenses.. Adapted quickly to changing circumstances and competing priorities while maintaining a calm, organized, and solutions-oriented approach.. Communicated effectively with healthcare providers, educators, service professionals, and community organizations on behalf of the family.. Researched and evaluated products, services, educational resources, and family needs to make informed decisions.. Created and maintained systems for organization, planning, record keeping, and household management.. Demonstrated consistent reliability, accountability, attention to detail, and independent decision-making in managing daily responsibilities.
Customer Service Representative (Seasonal)
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution. Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information. Built rapport with customers through active listening, empathy, and personalized interactions. Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions. Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online. Identified opportunities for process improvement based on common customer inquiries or pain points. Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently. Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary. Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained. Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings. Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure. Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence. Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely. Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process.
Delivery Driver
Provided reliable and timely delivery services while managing multiple orders and maintaining a high level of customer service.. Efficiently planned and adjusted delivery routes to meet time-sensitive deadlines and maximize productivity.. Communicated professionally with customers, merchants, and support representatives to resolve questions, delays, and delivery issues.. Managed multiple tasks simultaneously, including order pickup, delivery coordination, navigation, and customer updates.. Demonstrated strong time-management and organizational skills while working independently with minimal supervision.. Maintained accuracy when verifying orders, delivery locations, and special customer instructions.. Adapted quickly to changing conditions, including traffic, weather, restaurant delays, and unexpected delivery challenges.. Used mobile technology and navigation tools to efficiently complete deliveries and manage daily assignments.. Handled customer orders with care and professionalism while maintaining a positive customer experience.. Maintained consistent reliability, accountability, and attention to detail in a fast-paced work environment.
Behavior Technician
Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction. Collected and analyzed data to track progress and make data-driven decisions for treatment planning. Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques. Collaborated with a multidisciplinary team including speech therapists, occupational therapists, and psychologists to ensure comprehensive care. Assisted in conducting functional behavior assessments to identify the underlying causes of challenging behaviors. Supported clients in developing social skills through structured activities and interventions. Maintained accurate documentation of client progress, session notes, and incident reports. Implemented positive reinforcement strategies to motivate clients during therapy sessions. Ensured a safe environment for clients by following safety protocols at all times.
Delivery Driver
Ensured the safe handling and transportation of fragile or perishable items. Adhered to all traffic laws and regulations while operating company vehicles. Managed delivery routes effectively to optimize efficiency and minimize fuel consumption. Provided excellent customer service by addressing inquiries and concerns promptly and professionally. Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction. Utilized GPS navigation systems or maps to determine optimal routes for deliveries. Received multiple commendations from customers for exceptional service. Maintained a clean driving record throughout employment tenure.
Call Center Representative/Customer Service
Placed orders for customers over the phone, assisted and resolved any complaints, issues and concerns.
Assistant Manager
Assisted customers in not only checking out but also in locating merchandise, kept a clean and organized environment.. Stocked store and assisted the CSRs when needed.
Estimator
Completed calculations for earthwork operations start to finish for multiple projects a day, sent in proposals for multiple bids a day, answered phone calls throughout the day and directed calls to the proper departments or assisted the caller if subject pertained to my position in the company.. Worked with word, excel, blue beam and more computer programs on a windows IOS.
Administrative Assistant
Schedule trainings, oversaw research with multiple clinicians, type up newsletters, created and sent invoices to patients, print out paperwork and invoices to deliver, designed pamphlets and certificates of attendance for CEUS.. Researched relevant material my boss requested.
Operations Assistant
Maintained patron satisfaction by showing them around building when needed.. Enforced company policy in order to effectively keep patrons safe.
Personal Care Worker
Assisting people in their homes with cooking, cleaning and self care.
Forming Associate
Worked on an assembly line to produce and package and Russell stovers candy.