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Kathiuska
Customer Service & Administrative Assistant with 2+ years of experience
Contacto
Competencias
Provided guest and client support through phone and in-person interactions, ensuring quality service.
Managed calls, scheduling, and documentation for organizations, maintaining organized workflows.
Proficient in Microsoft Office, Canva, and Opera to streamline reporting, communication, and reservations.
Coordinated activities and managed multiple tasks efficiently in hospitality and nonprofit settings.
Handled cash register and financial adjustments at Fundación Misericordiar, ensuring accuracy in records.
Educacion
Idiomas
Resumen
Dedicated assistant with experience in hospitality and nonprofit sectors, skilled in client support, organizational tasks, and office software.
Logros Clave
- Managed guest reception and back office operations at JW MARRIOT, ensuring smooth communication and guest satisfaction.
- Handled multi-tasking responsibilities including organizing time-sensitive requests for amenities and maintaining detailed documentation.
- Supported administrative functions for Fundación Misericordiar, including scheduling, financial record management, and client communication.
Experiencia
Asistente General (Practicante)
Dept. Recepcion: Back Office atención al huésped via telefónica, atención al cliente., Dept. Ama de llaves: Atención al huésped, organización de tiempo con las solicitudes de manteleria, amenidades.
Asistente Administrativa Medio Tiempo
Contestar llamadas telefónicas, Agendar Citas, Manejo de Caja menuda, Manejo de agenda, Organización de actividades no gubernamentales, Manejo de recibo de ajuste de ingresos, Atención al Cliente