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Kate
Practice Manager / Chiropractic Assistant
Contacto
Competencias
Demonstrated experience with Patient & Member Support.
Demonstrated experience with Healthcare Operations.
Demonstrated experience with Insurance Benefits Verification.
Demonstrated experience with Claims & Authorizations.
Demonstrated experience with Patient Payments & Collections.
Educación
Resumen
Practice Manager / Chiropractic Assistant open to new opportunities
Experiencia
Practice Manager / Chiropractic Assistant
Manage day-to-day operations for a fertility- and pregnancy-focused healthcare practice serving approximately 350 patients per week, serving as the primary point of contact for the entire patient population.. Provide high-touch patient support and communication throughout the patient experience, including phone, email, scheduling, follow-up, questions, concerns, and coordination of care.. Independently manage all insurance operations for the practice, including benefits verification, claims, authorizations, and communication with insurance companies and other third parties.. Independently manage 100% of the practice's patient revenue and payment processing, including patient payments, collections, account questions, and financial communication.. Coordinate administrative and patient-care workflows across 6 providers, 2 back-office staff members, and 2 interns, ensuring timely communication and efficient day-to-day operations.. Maintain accurate and confidential patient records, documentation, scheduling, follow-up, and administrative information while managing competing priorities in a fast-paced healthcare environment.. Serve as a liaison between patients, providers, insurance companies, and other third parties to resolve questions, coverage issues, authorization needs, and payment concerns.. Identify opportunities to improve workflows, patient communication, and operational efficiency across the practice.. Create and manage patient-facing email communications and newsletters through Mailchimp to support ongoing engagement and practice outreach.. Utilize ChiroTouch, Aloha, and Cash Practice to manage patient information, practice operations, and payment-related processes.
Director of Student Services
Managed student services operations, serving as a primary resource for students while maintaining accurate, confidential records and documentation.. Oversaw attendance, grade and credit entry, policy exceptions, compliance monitoring, and resolution of administrative issues.. Coordinated with internal teams to resolve system and operational issues and improve administrative processes.. Supported student retention and success through proactive communication, organization, and individualized service.
Manager of Student Services
Provided individualized advising, tracked student progress, supported retention, and served as a trusted resource for students and guests.. Maintained student records and supported student services operations.
Product Knowledge Educator / Retail Advisor
Delivered high-touch customer experiences, product education, and wellness expertise while achieving sales goals.. Led product and protocol training for students and team members and coached students toward product sales goals.. Developed marketing collateral based on market trends and customer needs and supported retail operations and customer engagement.
Guest Care Advisor
Delivered high-touch customer experiences and scheduling support.
Manager
Managed high-volume salon operations and led a team of 15 employees.. Coached employees to achieve service and product sales goals.