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Kasandra
Bilingual Customer Service Representative with 7 years in Telecommunication and Interpretation
Contacto
Lima,Lima Province,Peru
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Expert in managing diverse client interactions to ensure satisfactory resolutions.
Bilingual CommunicationExpert
Fluent in English and Spanish, facilitating effective communication in various contexts.
Data VerificationIntermediate
Skilled in ensuring data accuracy and integrity within customer service frameworks.
Teaching and TrainingAdvanced
Experienced in developing training programs for new staff and educational activities for children.
Technical ProficiencyIntermediate
Proficient in Microsoft Office and various customer support software platforms.
Educacion
C, E. “NUESTRA SEÑORA DE MONSERRAT”
Completed 2003
C.E. 7014 “VASIL LEVSKI”
Completed 2009
DEALER’S SCHOOL
Majestic Casino
Completed 2013
TECNICAL STUDIES
Instituto Cultural Peruano Norteamericano
Completed 2016
TECNICAL STUDIES
Instituto San Ignacio de Loyola
Completed 2017
TECNICAL STUDIES
Instituto Superior arzobispo Loayza
Idiomas
SpanishNative
EnglishAdvanced/Near Native
KoreanBasic
Resumen
Dynamic bilingual customer service representative with extensive experience in the telecommunication and interpretation sectors, committed to delivering exceptional client support.
Logros Clave
- Successfully managed customer inquiries in both English and Spanish, improving satisfaction ratings by 20%.
- Trained and mentored new employees in customer support protocols and language services.
- Developed and implemented a virtual games curriculum for children aged 6 to 14, enhancing engagement and learning.
- Handled data verification for a solar panel company, ensuring accuracy and compliance with company standards.
Experiencia
DEALER // ROULETTE
CIRSA
2009 - 2010
SALES TELEOPERADOR ‘MOVISTAR MOVIL’
GESTION SALES SOLUTIONS
2010 - 2011
SALES TELEOPERADOR ‘MOVISTAR MOVIL’
TELEMARK CALL CENTER
2011 - 2011
MANAGMENT ASSISTANT AND TEACHING OF VIRTUAL GAMES TO KIDS BETWEEN 6 TO 14 YEARS OLD
CLUB STATION
2012 - 2015
BILINGUAL TELEOPERADOR/CUSTOMER SUPPORT AND ASSISTANSE IN BOTH SPANISH AND ENGLISH LANGUAGE
GESTION SALES SOLUTION//BRITISH TELECOM
2015 - 2016
ENGLISH TELEOPERADOR // BACKOFFICE AREA OF VERIFICATION OF DATA FOR A SOLAR PANEL’S COMPANY BASED IN LV, EEUU
LEAD GENESIS
2016 - 2017
CUSTOMER SERVICE AGENT DEALING WITH DIFERENT CLIENTS IN ORDER TO LOOK FOR THE RIGHT LANGUAGE THEY WERE LOOKING FOR
INTERPRETIA
2017 - 2019
SPANISH INTERPRETER FOR CUSTOMER SERVICE AND MEDICAL SERVICES, CURRENTLY AS A VIDEO INTERPRETER
INTERPRETIA MEGO NETWORK
2019 - 2022
Globo Language solutions
2022 - 2022
HOMELAND LANGUAGE SERVICES
2023 - 2023
INTERPRETIA WITH LLS
2023 - Present
Habilidades
Customer ServiceBilingual CommunicationData VerificationTeaching and TrainingTechnical Proficiency
Publicado en CazVid - 20 may 2026