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Karla
Contacto
Educación
Experiencia
Carrer ́s coordinator
I was responsible of meeting prospects for scholarships and proper selection., Follow up their career development in the program., Prepare reports via email to our sponsors and CEO., Planning and organizing celebrations, working days with different organizations across the country.
Customer Service Representative
Customer Service Representative via voice in charge of handling inquiries from customers to deliver proper solution based on company guidelines.
Customer Service Representative
Customer Service Representative via email for iTunes, Provided support and instructions to clients and troubleshooting to fix the issue they were having.
Customer Service
Provided assistance and followed guidelines to help USA veterans getting their government benefits and bonuses on time., I was in charge of listening to our advocate ́s calls and make sure that our company ́s guidelines were followed accordingly., Prepared reports to present to upper management at the end of the day along with detailed plan to improve the areas of opportunity and select the advocates to be rewarded for their efforts.
Customer Service Representative (Chat & Voice)
I was responsible of delivering exceptional customer service for our streaming platform subscribers.
Technical Support Advocate
Something totally new for me and I was able to familiarize myself with Microsoft operating systems (Windows and Mac) so then I could help our customers., Utilized strong problem-solving skills to troubleshoot and diagnose technical issues effectively., Follow up via phone with customers on the dates provided by them to confirm issue resolution.
Customer service advocate
Help customers with inquiries, troubleshooting and needs for the product and service offered to ensure issue resolution and customer satisfaction., HR assistant with some administrative tasks and responsibilities: For a short time, I was given a confidential position to help keeping records of workers arranged and ready to be used.
Technical support representative
Capable of delivering extraordinary customer service and proper support to get them back to use their internet service.