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Kaitlyn
Service / Appointment Coordinator & Administrative Support
Contacto
Competencias
Demonstrated experience with Appointment & Calendar Scheduling.
Demonstrated experience with Customer Relations.
Demonstrated experience with Front Desk & Phone Support.
Demonstrated experience with Payment Processing.
Demonstrated experience with Administrative Support.
Educación
Resumen
Service / Appointment Coordinator & Administrative Support open to new opportunities
Experiencia
Service / Appointment Coordinator & Administrative Support
Coordinate customer appointments and service schedules across three luxury automotive brands, balancing service capacity, technician availability, and customer needs.. Serve as a primary point of contact for customers by phone, email, and text; explain scheduling options, provide updates, and resolve routine service concerns.. Create and maintain service-related records, repair order documentation, appointment details, and customer follow-up communications.. Process customer payments, assist with daily closing activities, organize deposits and paperwork, and support accounting-related administrative workflows.. Coordinate loaner vehicles, shuttle transportation, parts availability, and vehicle pickup and delivery with advisors and other departments.. Support service outreach, declined-service follow-up, warranty-related administration, scanning, filing, and receptionist coverage.
Team Leader / Receptionist
Supported daily front-office operations, client intake, appointment scheduling, and customer communications in a deadline-driven environment.. Assisted with team coordination, reception coverage, document handling, and the accurate organization of client information.. Provided professional customer service while managing multiple requests and maintaining confidentiality.