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Kaffir
Customer Support & Tech Specialist with 6+ years in Contact Centers
Video resume
Contacto
Competencias
Provided technical assistance and troubleshooting for clients on Surface and other tech platforms.
Handled customer inquiries, explained solutions, and maintained a positive customer experience.
Managed multiple tasks simultaneously while engaging effectively with customers.
Experience in sales and collection processes, contributing to client financial negotiations.
Participated in project management and real estate activities, demonstrating diverse industry exposure.
Resumen
Experienced support specialist skilled in technical troubleshooting, customer engagement, and multitasking within contact centers. Proven ability to adapt across diverse tech and service roles.
Logros Clave
- Served as Tier 2 Support Representative for Microsoft Surface, handling technical issues.
- Gained experience with multiple tech companies including ToastBOS, Square, and AWS, expanding technical proficiency.
- Built strong customer engagement skills through multitasking, problem-solving, and effective communication.