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Julio
Customer Service Representative
Contacto
Competencias
Delivered effective customer support, ensuring satisfaction and feedback management across multiple roles.
Designed and delivered training sessions for new agents and supervisors, enhancing team skills.
Handled outbound and inbound calls, managed reservations, and facilitated cold calling campaigns.
Reviewed and fixed dental impressions, completing a high volume of cases daily.
Provided transportation services with Uber and maintained vehicle cleanliness.
Educación
Idiomas
Resumen
Experienced in customer support, training, and technical services with a focus on quality delivery and process improvement. Skilled in call center operations, CAD design, and client engagement across various sectors.
Logros Clave
- Provided customer support at Conduent, maintaining high satisfaction ratings and positive feedback.
- Trained new hires and monitored calls to improve team performance at Conduent.
- Reviewed and repaired 3D dental impressions, completing 35 cases daily as a C.A.D Designer.
Experiencia
Customer Service Representative
Provided customer service support, Maintained high customer satisfaction ratings, Received positive feedback from supervisors
Trainer
Trained new hire agents, supervisors, and managers, Monitored calls and provided feedback, Educated agents on new materials and systems
Driver
Provided transportation services, Maintained vehicle cleanliness
C.A.D Designer
Reviewed and fixed 3D impressions of clients' teeth, Completed 35 cases a day
Sales Agent
Conducted outbound calls for real estate appointments
Reservation Agent
Booked hotel rooms for clients