Julian - Operations & After Sales Analyst with 5+ years in fitness industry

Oversaw order processes and after-sales activities, ensuring seamless operations across regions.

Handled international logistics and customs procedures to optimize lead times and compliance.

Utilized Oracle ERP and Zendesk CRM systems for order processing, reporting, and customer management.

Analyzed operational data to generate reports that supported decision-making and process improvements.

Manage purchase orders, warranties, and technical requirements for distributors, ensuring smooth global operations., Lead the coordination of equipment and component replacements, optimizing response times and policy compliance., Prepare and review machinery and spare parts quotations, ensuring...

Managed purchase orders, technical requirements, and warranties for distributors in USA and Canada., Processed corrective actions: received reports of damaged products, managed replacement orders, and coordinated with transport providers according to warranty coverage and company policies.,...