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Senior Operations & After Sales Analyst
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Competencies
Oversaw order processes and after-sales activities, ensuring seamless operations across regions.
Handled international logistics and customs procedures to optimize lead times and compliance.
Utilized Oracle ERP and Zendesk CRM systems for order processing, reporting, and customer management.
Analyzed operational data to generate reports that supported decision-making and process improvements.
Maintained strategic communication with global stakeholders and supported team collaboration.
Education
Languages
Summary
Experienced professional in managing international logistics, after-sales processes, and technical requirements, with a focus on optimizing operations and enhancing customer satisfaction.
Key Achievements
- Managed global purchase orders, warranties, and technical requirements, improving operational efficiency.
- Led coordination of equipment replacements and logistics, reducing response times and maintaining policy compliance.
- Streamlined quotation processes for machinery and spare parts, ensuring accuracy and alignment with business goals.
Experience
SENIOR OPERATIONS & AFTER SALES ANALYST
Manage purchase orders, warranties, and technical requirements for distributors, ensuring smooth global operations., Lead the coordination of equipment and component replacements, optimizing response times and policy compliance., Prepare and review machinery and spare parts quotations, ensuring...
JUNIOR SERVICE OPERATIONS SPECIALIST
Managed purchase orders, technical requirements, and warranties for distributors in USA and Canada., Processed corrective actions: received reports of damaged products, managed replacement orders, and coordinated with transport providers according to warranty coverage and company policies.,...