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Juan
Operations Supervisor with 5+ years in HR, sales, and customer support
Contacto
Competencias
Handled recruitment, employee relations, and HR compliance activities across departments.
Created and updated SOPs, monitored KPIs, and coordinated departmental workflows.
Provided multi-channel support for e-commerce customers, managing inquiries, orders, and issue resolution.
Processed claims, followed up with insurance companies, and trained new employees in billing systems.
Resolved internet, cable, and phone service issues via phone and support systems.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience managing HR, operations, customer support, and sales teams. Skilled in developing SOPs, KPI tracking, and cross-department coordination. Proven ability to support company growth and streamline workflows.
Logros Clave
- Led a company growth from a small team to 70 employees, overseeing HR, recruitment, and operations.
- Developed and maintained SOPs, KPIs, and procedures across multiple departments to streamline processes.
- Managed customer support, inventory, and sales operations, enhancing workflow and interdepartmental coordination.
Experiencia
Operations Supervisor / Human Resources Manager
Started as a Customer Service agent, after 3 months I applied for the Admin position which included HR and recruiting, and 2 Months after that we grew to a 70 employee company and became the Operations Supervisor., Responsible for the Recruiting, Admin, C.S dpt, lead gen team, Sales dpt and Human...
Customer Support Representative
Answered customer inquiries about the product and their orders via email, chat, SMS, social media, and phone calls., Worked on a ticket system called Gorgias, checked and edited customer orders and information on Shopify and OrderHive., Managed inventory on Senyx and 4px (international)...
Medical Billing Support
Created and billed claims with specific attention to detail (patient info, CPT codes, dates, and amounts)., Followed up via phone or email on claims from insurances for autism services., Received electronic payments, kept track of them, and entered them into the system., Helped the hiring process,...
Technical Support Agent
Received calls and helped customers resolve issues regarding their internet, cable or phone service.