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Juan
Customer Service & Sales Professional with 10+ years in Telecommunications and Insurance Industries
Contacto
Competencias
Proven ability to assist clients effectively, ensuring high satisfaction and loyalty across various industries.
Experienced in consulting, quoting, and closing sales, with a focus on customer needs and retention.
Skilled in providing hardware and software technical assistance to ensure warranty and service compliance.
Knowledgeable in designing telecommunication networks and integrating information systems for clients.
Educacion
Idiomas
Resumen
Juan is a dedicated professional with over a decade of experience in customer service, sales, and technical support across telecommunications, insurance, and manufacturing sectors. Skilled in client relations, technical troubleshooting, and network design, he excels at delivering tailored solutions that drive customer satisfaction and business growth.
Logros Clave
- Successfully managed client reports and insurance quotes, enhancing customer satisfaction and retention.
- Provided technical support and warranty validation for Hewlett Packard Enterprise, improving service resolution times.
- Expanded client portfolios and ensured timely delivery in polyurethane and footwear sectors, boosting sales growth.
- Designed and implemented integrated telecommunication solutions, increasing operational efficiency for clients.
- Advised American clients on storm damage reporting, facilitating prompt inspections and claims processing.
Experiencia
Sales and Customer Service (Customer Service and Sales Representative)
Advise and assist clients in the United States to report and quote any damage to the roofs of their property, whether due to storms, hurricanes, rain, snow, air, etc.. Send the Inspector to carry out a complete inspection of the damage and see what materials need to be replaced and make the final quote for the insurance company.
Sales and Customer Service (Customer Service Representative)
Advise and assist clients from the United States to provide quotes and follow-up until the closing of the sale.. Provide the correct information on their traveler insurance policies as well as general information on coverage and assistance before the trip.
Sales and Customer Service (Customer Service Representative)
Sales and Tech support at the corporate level both in hardware and software to make valid warranty policies valid.. Give technical support to clients in the United States in the Hewlett Packard brand both in desktop PCs and laptops as well as printers.
Technical Commercial Advice, Customer Service
Offer a variety of professional services in the area of Telecommunications, design engineering and consulting for the integration of information systems, Internet, telephony.. Create specialized solutions in supply chain such as labeling, barcode, mobile computing, RFID, automatic labelers, electronic pricing system and specialized software.
Sales and Customer Service
Sale of polyurethane, Eva, Pylon sole for the footwear sector.. Customer service, expansion of the established portfolio, as well as order picking, monitoring and customer satisfaction in delivery logistics.