Juan

General Manager

Lead event operations, pyrotechnic shows, importation of hazardous materials, vehicle fleet coordination, and overall business management.. Oversaw sales, marketing, safety compliance, budgeting, and logistics.

Hotel & Finance Manager

Managed hotel operations, financial planning, recruitment, staff training, and policy development.. Improved operational efficiency and guest satisfaction.

Retentions/Ops Supervisor

Developed employee retention strategies, forecasted sales and services, and achieved KPIs through planning and analysis.

Operations Coordinator

Managed KPIs, payroll, reports, team coaching, and strategic direction.. Improved customer satisfaction and operational efficiency.

Operations Manager/Specialist

Handled airline cargo logistics, customs, audits, and gateway operations.. Coordinated with national authorities and achieved 100% audit compliance.

General Manager

Lead the overall operation, commercial strategy, logistics, and financial performance of one of Nicaragua's leading specialty retail and cultural experience businesses (fireworks).. Direct daily operations across more than 10 retail locations and sales points throughout Nicaragua.. Lead and develop a workforce of up to 35 employees, including supervisors, sales associates, warehouse personnel, and administrative staff.. Manage import and procurement processes, ensuring timely product availability and inventory accuracy.. Coordinate international logistics, customs processes, freight forwarding, and supplier relationships.. Develop pricing strategies, margin controls, and profitability initiatives.. Oversee inventory planning, replenishment, and stock optimization.. Manage annual budgets, operational expenses, and financial performance.. Plan and execute commercial events, cultural activities, seasonal promotions, and customer engagement initiatives.. Monitor KPIs, sales performance, and operational metrics to drive continuous improvement.. Ensure compliance with company policies, financial controls, and operational standards.

Property Manager

Oversaw day-to-day management of residential and commercial properties.. Coordinated maintenance programs, repairs, inspections, and vendor services.. Managed tenant relations, lease administration, renewals, and occupancy goals.. Controlled property budgets, operating expenses, and service contracts.. Ensured compliance with company standards and local regulations.. Coordinated capital improvement projects and preventive maintenance plans.. Monitored property performance metrics and prepared operational reports.. Negotiated with contractors and service providers to improve service quality and cost efficiency.

General Manager / Finance Manager

Direct all hotel operations, financial performance, guest satisfaction, and property management activities.. Lead recruitment, training, performance management, and development of hotel staff.. Manage budgets, financial reporting, operational controls, and vendor relationships.. Establish policies and procedures that improve operational efficiency and guest experience.. Ensure compliance with company standards and regulatory requirements.

General Manager

Directed multi-site operations across more than ten locations while overseeing administration, facilities, budgets, procurement, logistics, customer service, and personnel management.

Property & Operations Manager

Managed daily operations for a luxury residential and mixed-use development while ensuring exceptional service for property owners, residents, investors, vendors, and guests.

General Manager

Managed the complete operation of a boutique hotel, including facilities management, maintenance coordination, guest services, budgeting, purchasing, and staff leadership.

Operations Supervisor