Juan - Customer Service & Training Specialist with versatile skills in client support

Medellín, Antioquia, Colombiaen

Led development programs for new associates at Webhelp, enhancing their skills and product knowledge

Updated operational data and knowledge bases to identify opportunities for process improvement

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Resumen

Experienced in team training, quality management, and customer support, with a focus on operational excellence.

Logros Clave

Managed customer cases and provided personalized service, contributing to quality and productivity goals

Habilidades

Quality assessment and managementIntermediate

Applied quality assessment techniques and managed quality standards within customer service operations.

Customer ServiceAdvanced

Provided personalized customer service, adhering to security policies to ensure customer satisfaction.

Training and DevelopmentIntermediate

Facilitated training programs for new associates to improve their job performance.

Data and Knowledge Base ManagementIntermediate

Updated and maintained data and knowledge bases to support operational excellence.

Idiomas

English

Experiencia

Trainer

Webhelp

July 7, 2023 - November 10, 2023

Led development programs for new associates, facilitating the learning of skills and product knowledge for their effective performance in customer service., Updated data and knowledge bases in operations, identifying opportunities to enhance the account and ensure operational excellence.