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Juan
Customer Service Supervisor with 5+ years in BPO and hospitality sectors
Contacto
Competencias
Handled customer interactions, resolved escalations, and maintained high service standards.
Led, trained, and mentored teams in contact centers and hospitality environments to meet KPIs.
Developed strategies to enhance operational performance and efficiency.
Operated and maintained power tools, diagnosed mechanical issues, and supported repair tasks at Viking Yacht.
Utilized Excel, PowerPoint, and Word for reporting, documentation, and presentation purposes.
Educacion
Resumen
Experienced supervisor with over 5 years in customer service, team management, and small business operations. Skilled in process optimization, training, and technical tasks, with a strong focus on client satisfaction and operational excellence.
Logros Clave
- Managed a team of customer service agents at Inktel BPO, ensuring high-quality interactions and client satisfaction.
- Developed and implemented performance enhancement strategies, contributing to operational efficiency.
- Owned and operated Petsmania, overseeing all aspects including marketing, daily operations, and customer satisfaction.
Experiencia
Supervisor
Manage a team of customer service agents, ensuring high-quality customer interactions., Oversee escalations and ensure timely resolutions while maintaining client satisfaction., Develop and implement strategies to enhance performance and efficiency., Train, coach, and mentor team members to improve...
Mechanical Technician
Operated and maintained power tools and precision instruments., Diagnosed and repaired mechanical components to meet specifications., Followed strict safety protocols and company compliance standards., Supported maintenance teams in troubleshooting and repair tasks.