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J

Juan

Customer Service Representative with 3+ years of versatile client support

Contacto

Medellín, Antioquia, Colombia
Disponible en CazVid
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Competencias

CommunicationAdvanced

Utilized clear, effective communication skills to assist customers in resolving inquiries.

Analytical ThinkingIntermediate

Applied analytical skills to understand and troubleshoot customer issues efficiently.

Computer SkillsIntermediate

Operated various support tools and software to manage customer requests and technical support.

Customer SupportAdvanced

Handled diverse customer service roles, providing assistance in the airline and financial services sectors.

Educación

Bachelor
Nuestra Señora del Rosario School
Completed 2017

Idiomas

Bilingual

Resumen

Experienced customer support agent with a focus on airline and financial services, skilled in communication, technical troubleshooting, and client assistance.

Logros Clave

  • Assisted JetBlue Airlines customers with flight and service inquiries at IGT SOLUTIONS.
  • Supported Cash App Bank clients with technical issues and financial inquiries at CONCENTRIX COLOMBIA.
  • Gained experience in communication, technical support, and customer relationship management.

Experiencia

Customer Service Representative/Travel advisor

IGT SOLUTIONS
AUG 2022 - FEB 2023

gave assistance to customers calling to the line of JetBlue Airlines, to solve their concerns about flights, itinerary, tickets or anything else about the service of the airline.

Customer Service Representative

CONCENTRIX COLOMBIA
JAN 2024 - NOV 2024

was in charge of assisting and supporting the Cash App Bank customers with any of their inquiries or technical support for their financial requests.

Habilidades

CommunicationAnalytical ThinkingComputer SkillsCustomer Support
Publicado en CazVid - 3 jul 2025
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