Juan - Service Desk & Logistics Coordinator with 5+ years of tech and logistics support

Provided front-line technical support for POS systems, troubleshooting hardware and software issues.

Supported freight brokering, driver dispatching, and real-time load tracking for U.S. logistics accounts.

Assisted international travelers and domestic customers with booking, transaction issues, and support platforms.

Engaged in outbound sales of utility plans and tailored solutions for clients in the trucking sector.

Provide front-line technical support for POS systems across multiple U.S. quick-service restaurant brands., Ensure smooth checkout operations by assisting store teams with transaction-related issues and troubleshooting both hardware and software incidents., Coordinate with on-site technicians to...

Developing new business opportunities in the U.S. trucking sector by offering safety, compliance, and operational support services., Understanding each client's unique challenges and tailoring solutions that address their specific needs.

Supported two major U.S.-based logistics accounts by handling freight brokering, driver dispatching, and real-time load tracking., Coordinated shipments of food and retail goods across multiple states, ensuring on-time pickup and delivery.

Supported international travelers using the HotelBeds platform, assisting with booking confirmations, modifications, and last-minute check-in issues.