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Juan
Customer Service & Tech Support Specialist with 4+ years in client relations
Video resume
Contacto
Competencias
Delivered customer support via chat, calls, and emails to a diverse client base across multiple industries.
Assisted clients and drivers with troubleshooting, troubleshooting guide adherence, and problem resolution.
Promoted products and services, offering discounts and add-ons to improve sales performance.
Utilized Salesforce and Microsoft Dynamics 365 to document transactions, follow up on issues, and maintain customer records.
Diagnosed and troubleshot automotive issues using manuals and diagnostic tools, maintaining repair documentation.
Educacion
Idiomas
Resumen
Experienced bilingual customer service agent with strong skills in technical support, client relations, and sales in diverse industries including security, e-commerce, and automotive.
Logros Clave
- Provided multilingual customer support across various platforms including phone, chat, and email for international clients.
- Handled sensitive customer information, documented interactions using Salesforce and Microsoft Dynamics 365, ensuring accuracy and follow-up.
- Supported technical troubleshooting for security systems, taxis, e-commerce, and logistics companies, maintaining high service standards.
Experiencia
Bilingual call agent
Gave advice and sold different types of security equipment ensuring that the customer was happy with the equipment and service provided and fitted their needs as well as retaining customers to stay with the services of the company., Used tools like Salesforce to document or give an overview of customers billing information and payment information for the sales done by me for the company as well as resolving their billing question and issues while doing a follow-up on the costumer’s problems and making sure to upsell the items and services from the company that could be of interest for the customer. Handling sensitive information and having access to their security system was essential in order to address their problems and fix the issue whit the tools provided., Provided technical support to a renowned security company located in US, this way ensuring the safety of the customers by providing assistance in fixing their issues.
Bilingual Agent
Provided specialized troubleshooting service through emails, chats and calls to a global client audience, fielding support requests for both the web and mobile StockX experience., Addressed concerns from clients concerning orders placed on the StockX platform, transmitting shipping information related to their purchase., Ensured the best business practice by offering different discounts and optional items that could be purchased, that have improved the sales and targets of the company.
Bilingual Agent
Supported customers via chat, inbound and outbound calls from the United States for ZARA getting to manage over 6 chats at the time in high demand season, focusing on order fulfillment related issues regarding lost packages and shipping delays., Processed return or lost asset claims and served as a liaison between clients and internal asset management., Gave advice on new products from the catalog and offering discounts in order to increase sales for the items in the webpage.
Bilingual Agent
Assisted drivers for Uber in North America with issues regarding passengers, payments, app troubleshooting, security concerns, insurance claims, and account management., Managed shipment tracking for Uber Freight deliveries across North America and interfaced with global shipment carriers to fulfill driver demand., In July I started my application and training to become a a trainer in which I did follow-up to the new trainees, thus helping the trainer of that moment, unfortunately due to the location of the campaign (Bogota) my application was later dismissed and I decided to quit months later.
Auto mechanic
Developed proficiency in diagnosing and troubleshooting various automotive issues, utilizing technical manuals and diagnostic equipment to identify and resolve problems efficiently., Maintained documentation related to repairs, part replacement and service history to facilitate future troubleshooting.