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Juan

Customer Service Professional with 3 years of BPO experience

Video resume

Professional in literary studies
Literary Studies graduate with 3 years of BPO experience. A quick learner and highly responsible professional with strong communication and problem-solving skills, eager to bring value to your team.

Contacto

Medellín, Antioquia, Colombia
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Provided support and resolved issues efficiently in support and customer service contexts.

Communication SkillsAdvanced

Utilized effective communication techniques in customer support, document review, and teamwork.

Analytical and Creative ThinkingIntermediate

Applied in literary studies and problem-solving scenarios within BPO operations.

AdaptabilityAdvanced

Quickly adapted to diverse roles including logistics, administrative tasks, and customer service.

Technical SkillsIntermediate

Proficient in MS Word and Excel for document review, reporting, and administrative tasks.

Educacion

High school degree
I.E.D. Normal Superior San Pedro Alejandrino
Completed 2016
Literature studie’s professional
Universidad Autónoma de Bucaramanga
Completed 2023

Idiomas

Espanishnative
EnglishB2

Resumen

A dedicated professional with 3 years of experience in BPO, specializing in customer service, support, and document review, with strong communication and problem-solving skills. Proven ability to learn quickly and adapt to various roles.

Logros Clave

  • Gained comprehensive experience in customer service and support roles
  • Developed strong communication, problem-solving, and analytical skills
  • Demonstrated adaptability across logistics, administrative support, and customer engagement

Experiencia

Agent

SITEL
2022

support and customer service

Underwriter

SOLVO SAS
2023

administrative support, document review

Dispatcher agent

Lean Solutions group
2024

Logistics, customer service

Habilidades

Customer ServiceCommunication SkillsAnalytical and Creative ThinkingAdaptabilityTechnical Skills
Publicado en CazVid - 3 jul 2025
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