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Josue
Customer Service & Technical Support Specialist with 3+ years in Customer Experience
Contacto
Competencias
Expert in managing customer interactions, resolving issues, and ensuring high satisfaction levels in fast-paced environments.
Proficient in troubleshooting security systems and smart devices, delivering effective technical solutions.
Experience in managing recruitment cycles, candidate onboarding, and logistical coordination for large-scale projects.
Strong communication skills combined with empathy to build rapport and resolve client and candidate concerns effectively.
Educacion
Idiomas
Resumen
Dedicated customer service specialist with over 3 years supporting logistics, security, and recruitment processes. Skilled in technical troubleshooting, client communication, and candidate management. Currently pursuing a Bachelor's Degree to further enhance my expertise.
Logros Clave
- Managed real-time order status monitoring, ensuring timely communication between restaurants and consumers.
- Supported the recruitment cycle for Amazon candidates, streamlining hiring processes and improving candidate experience.
- Provided technical support for security systems, enhancing troubleshooting efficiency and customer satisfaction.
Experiencia
Customer Service Professional
Technical support and customer service management via chat for logistics and delivery platforms.. Real-time order status monitoring and direct communication between restaurants and end consumers to ensure service efficiency.
Customer Service Representative
Recruitment Support Specialist
Managing the recruitment cycle for Amazon candidates; reviewing profiles and supporting them throughout the hiring process.. Providing logistical coordination and telephone follow-up for candidates in Mexico, optimizing attendance rates for interviews and onboarding days.
Customer Service & Technical Support
Specialized technical support for security systems and smart alarms.. Assistance with installation, programming, and troubleshooting of security panels.