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Josué
Customer Retention Specialist with 5+ years in B2B and B2C sectors
Contacto
Competencias
Utilized communication and negotiation skills to retain customers, manage objections, and implement effective retention strategies.
Resolved technical issues across multiple platforms via phone and chat, maintaining service quality in a fast-paced environment.
Managed outbound and inbound sales activities, adhering to scripts and KPIs, and upselling to increase revenue.
Skilled in written and oral communication, used to guide customers, document interactions, and ensure compliance.
Proficient in managing customer interactions and records using CRM tools and Microsoft Office applications.
Educacion
Idiomas
Resumen
Dedicated professional experienced in customer retention, technical support, and sales. Skilled in communication, negotiation, and problem-solving to ensure customer satisfaction and business growth.
Logros Clave
- Consistently achieved retention rates above 30% by addressing cancellation reasons empathetically and providing effective solutions.
- Managed complex technical issues and customer inquiries, ensuring high customer satisfaction and adherence to quality standards.
- Demonstrated sales proficiency by managing inbound and outbound calls, closing sales, and upselling accessories, boosting revenue.
Experiencia
Retentions Representative
Retain customers enrolled in a recurring 30-day auto-refill supplement program following a 14-day free trial., Uncover and address cancellation reasons such as pricing, product dissatisfaction, shipping delays, or unclear expectations, through empathetic and solution-oriented conversations.,...
Inside Sales Representative
Utilized CRM tools to manage and track customer interactions and sales activities., Made outbound calls to potential leads and handled inbound calls, ensuring effective communication and customer service., Adhered to detailed sales scripts to maintain consistency and compliance in sales pitches.,...
Retentions Representative
Managed customer retention by addressing concerns and inquiries related to appliance warranties., Conducted in-depth conversations with customers looking to cancel warranties, actively listening to their concerns and providing solutions to retain their business., Demonstrated strong product...
Sales Representative
Answered and advised clients, who called inquiring about items listed on the website, encouraging them to order., Addressed customer's buying concerns by asking the right probing questions., Worked efficiently overcoming objections to close the sale during the same call., Recommended...
Technical Support Advisor
Resolved technical issues via phone and chat across multiple lines of business., Delivered clear, concise communication to guide customers to solutions., Juggled up to 3 simultaneous customer cases while maintaining quality., Gained in-depth product knowledge and adapted quickly to system updates.
Customer Service Representative
Handled credit card inquiries and disputes with professionalism and accuracy., Worked in a fast-paced environment, meeting quality and compliance standards., Reinforced English fluency through daily interaction with U.S. customers., Managed sensitive data with discretion and followed strict...