Joseph - IT Support Assistant and Technical Lead with 3+ years in IT support and system management

Skilled in diagnosing and resolving hardware issues across diverse devices and setups.

Proficient in supporting and maintaining enterprise systems, including power infrastructure and networks.

Experience in building web applications and managing databases for small business solutions.

Capable of creating scripts in PowerShell, Bash, and Python to automate tasks and enhance security.

Excellent at providing timely, effective technical support to users and clients in diverse environments.

Provided first-line technical support - hardware, software, printer, and connectivity troubleshooting. Developed PowerShell script from scratch to disable USB mass storage during exams - still actively preventing security incidents. Imaged workstations, tracked computer assets, and trained students on troubleshooting basics during practicals

Conference technical support including Zoom moderation, AV setup, and real-time troubleshooting. Built web applications and database solutions for small business clients. IT troubleshooting and technical advisory services

Assisted with system monitoring and user support for mission-critical power infrastructure. Participated in security audits for high-availability systems. Observed enterprise network administration procedures

Founded and operate a digital technology agency, overseeing technical infrastructure and systems for client and internal projects.. Manage project records, technical specifications, and secure handling of client information across concurrent engagements.

Resolved 80+ technical tickets monthly across hardware, software, network, and database issues for over 2,000 students and staff, maintaining same-day resolution for critical incidents.. Reengineered database infrastructure through optimized indexing and query patterns, improving performance by 40%.. Administered Windows Server, Active Directory, Group Policy, and Microsoft 365 services.. Implemented an automated PowerShell-based USB security lockdown across exam labs, standardized as a permanent institutional security protocol.. Configured VLANs for network segmentation, improving security and performance.. Maintained technical logistics for international maritime conferences.

Conference technical support including Zoom moderation, AV setup, and real-time troubleshooting.. Built web applications and database solutions for small business clients.. IT troubleshooting and technical advisory services.. Built and maintained production web and database platforms for clients, including a full-stack membership and scheduling system for a fitness business.. Delivered remote troubleshooting and technical advisory services for multiple clients.