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Jose
Customer Service & Data Analysis Specialist with 5+ years of operational experience
Contacto
Competencias
Applied data analysis skills to improve operational reporting and support decision-making processes.
Provided support to customers, addressing inquiries and resolving issues to enhance their experience.
Utilized analytical thinking to troubleshoot issues and optimize processes in customer support and operations.
Worked with multiple teams to coordinate deliveries and implement continuous improvement initiatives.
Managed multiple responsibilities efficiently, ensuring timely completion of tasks and project support.
Educacion
Idiomas
Resumen
Experienced in customer support, operational efficiency, and data analysis. Skilled at enhancing customer satisfaction, streamlining processes, and supporting continuous improvement initiatives across manufacturing and service industries.
Logros Clave
- Guided callers at INTOUCH CX towards optimal support options, enhancing customer satisfaction
- Coordinated deliveries and addressed shipment inquiries, ensuring smooth order processing
- Supported GOODYEAR's waste reduction initiatives by automating data processes via VBA in Excel
Experiencia
Customer Service Agent
Leveraged experience and customer service skills to guide caller toward optimal support options., Helped coordinate deliveries for customers purchasing products and answered questions about missing shipments or delays.
Friction and Compounds Intern
Waste management committee representative focused on reducing material waste and optimizing production., Supports continuous improvement through Excel-SAP data automation using VBA to enhance operational efficiency.