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José
Customer Service & Collections Specialist with 10+ years in Call Centers
Video resume
Contacto
Competencias
Provided customer support, managed billing issues, and handled technical troubleshooting across various industries.
Conducted skip tracing, outbound calls, and negotiations to recover debt and establish payment plans.
Engaged in selling sculptures, roofing, solar products, and upselling services, along with lead generation activities.
Documented client interactions, maintained detailed records using Salesforce, and crafted reports for management.
Coordinated export shipments, managed customer relations, and handled documentation for repairs and samples.
Educacion
Resumen
Experienced call center agent with over 10 years in customer service, collections, and sales, adept at managing client accounts and building rapport.
Logros Clave
- Handled diverse roles including outbound sales, collections, and customer service, demonstrating role progression.
- Managed client accounts, collections, and payment arrangements, improving client account statuses.
- Documented interactions and maintained detailed notes using Salesforce and dialers, ensuring clear communication and continuity.
Experiencia
Outbound and Cold Caller
Skip Tracing: Trying to connect with new customer in the USA market . To offer them the company services., Point of contact for any new client during the sales and billing process., Use all the tools emailing, calling or texting., Work for services like Clearnexus, National Tax Incentive and different solar and roofing campaigns (Callofi, Invercall and Minnesota Roofing).
Collector
Skip Tracing for clients (Look for new contact information if we have not had any contact with the client in the last 15 days or if the phone # has been changed or disconnected)., Outbound calling., Handle my own queue and disposition each client., Bring the most cash from each client and bring their account current ASAP or trying to create a payment arrangement to bring the account current., Weekly reports with the money collected., Dialed manually to each customer also texted customer by SMS or WhatsApp., Starting the process to Reposition the customer vehicle.
Collector
Use the dialer to contact the customer and bring the account current., Processing payment or creating payment arrangement for the clients., Disposition each client on the dialer or setting call backs., Documented each account with the right information for the next collector and leaving clear notes.
Collector Agent
Third party collection agency. Calling out customer to payoff their account in full in order to take off the debt from their credit score., Setting Arrangement for the client giving the client options by company policies in order to pay off the debt., Setting the customer expectations about the benefits of paying off their debts.
Documented each interaction on Salesforce., Handle each Amazon employee questions for their Covid leave., Educate Amazon employee about the proper documentation for each sick leave they needed., Document all work new and existing.
CSR and Sales
Sales for new and current Clients., Customer service and billing Issue., Try to retain customer the wanted to cancel services., Handle technical issue for mobility services.
Seller
Sales for new clients (Focus on selling sculptures and rocking chairs at SJO airport)., Customer service and Cashier., Handle the export process of the Rocking chair and sculptures that I sold. (Explain customer about the incoterm and delivery methods expedite shipments or regular).
Logistic Clerk
In charge of all the repair and samples export. (Coordinate air freight with: Fedex, DHL or UPS)., Customer service with internal and external clients., Create reports of the export we did per month with the rates., Tracking all the shipments., Create the destruction procedure for the company., Handle all the donation process and destruction process of the company.