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Jose
Analista de Datos y Reportes con experiencia en monitoreo en tiempo real
Video resume
Contacto
Competencias
Capacidad para diseñar y analizar reportes y dashboards que apoyan decisiones estratégicas.
Habilidad para supervisar operaciones en vivo y optimizar recursos en función de datos en tiempo real.
Implementé procesos automatizados con Python y Power BI que mejoraron la eficiencia del equipo.
Gestión de campañas en Facebook, Instagram y Google Ads para aumentar el alcance y las conversiones.
Dominio en creación de reportes, análisis de datos y automatización con funciones avanzadas.
Educacion
Idiomas
Resumen
Profesional con experiencia en análisis de datos, monitoreo en tiempo real y automatización de reportes. Capaz de apoyar decisiones estratégicas y optimizar procesos internos y campañas digitales.
Logros Clave
- Implementé reportes automatizados que mejoraron la eficiencia en procesos internos en un 30%.
- Desarrollé dashboards que facilitaron la toma de decisiones estratégicas para equipos operativos.
- Optimicé el monitoreo en tiempo real, logrando una mejora del 25% en la productividad del equipo.
- Creé reportes históricos que permitieron identificar tendencias clave y apoyar acciones estratégicas.
- Gestioné campañas digitales en plataformas como Facebook, Instagram y Google Ads, aumentando el alcance en un 40%.
Experiencia
CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative with experience in back office operations, specialized in updating and efficiently managing customer information.
REAL TIME ANALYST
Strategic and efficient monitoring of the flow of calls and connections, guaranteeing real-time monitoring of agent performance.. Sending reports in half-hour intervals with real-time behavioral data and increasing productivity with real-time analysis.
REPORTING ANALYST
Design and preparation of historical reports and dashboards, supporting the operations team in making strategic decisions.. Facilitation of trend analysis. Active contribution to successful results
CUSTOMER SERVICE REPRESENTATIVE
Provided comprehensive support in a financial environment, highlighting areas of customer service, technical support and sales.. I excelled in customer relationship management, guaranteeing their satisfaction and loyalty.. Demonstrated strong technical skills, solving complex problems to improve user experience.. Generated a significant contribution to sales performance, using cross-selling and up-selling techniques.
REAL TIME ANALYST
Effective monitoring of agent activities in real time, optimizing productivity.. Development of automated reports to improve and streamline internal processes.
REAL TIME ANALYST
Developed strong leadership skills and reporting experience for strategic decision making, acquired through previous positions.. Creation of automated reporting to streamline internal processes.
REAL TIME ANALYST
I acquired skills in digital marketing and real-time campaign management.. Data-based decision making. Accurate database management. Improve analytical skills. Creation of sales reports.
KPI and Metrics Specialist
Dashboards creation to monitor the KPI's
Habilidades
Transcripcion del Video
Analista bilingual english\spanish
Hi, nice to meet you. My name is Jose. I'm 30 years old and I've been in the Gold Center or BPO industry around nine to ten years and I got experience in the operation side as customer service representative or technical support representative also and the other part of my experience is in data analysis, creating Dashboard for the Scratch and creating the Scorecard or something like that. If you need something else, you can reach out to me. Thank you so much for your time.