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Jorge
Internal IT Auditor / Data Quality Specialist
Contacto
Competencias
Demonstrated experience with IT General Controls (ITGC).
Demonstrated experience with ISO 27001 Compliance.
Demonstrated experience with Risk-Based Assessments.
Demonstrated experience with SRE.
Demonstrated experience with Windows Server.
Educacion
Idiomas
Resumen
Internal IT Auditor / Data Quality Specialist open to new opportunities
Experiencia
Internal IT Auditor / Data Quality Specialist
Audited IT infrastructure, security, and operational data systems to ensure total alignment with global governance and data privacy regulations.. Validated and cross-referenced critical control data sets, identifying discrepancies and providing high-quality reports to executive stakeholders.. Maintained strict confidentiality protocols while handling highly sensitive corporate and operational data.
IT Audit Consultant
Executed rigorous data verification and testing procedures for structured IT processes, ensuring data consistency and quality.. Prepared comprehensive data reports and documentation of findings to drive process improvement and error reduction.
Site Reliability Engineer (SRE) / Systems Administrator
Managed L2 support for critical data systems and call center infrastructure, ensuring 100% data availability and high system uptime.. Monitored production platforms using SCOM, PRTG, and Nagios, accurately logging system events and maintaining organized operational records.. Performed server patch management (Genesys) and routine data logging to prevent operational bottlenecks.
Infrastructure HUB Technician
Provided advanced support for Windows servers and SAN storage within automated ATM networks, ensuring flawless data flows.. Developed internal documentation and best practices for preventative system maintenance and data workflow optimization.
Database Administrator (DBA) – DSS Hub
Managed, input, and updated high-volume data within Oracle and SQL Server systems for complex manufacturing operations.. Optimized critical stored procedures and data queries to enhance database performance, data retrieval speed, and record integrity.. Verified data entry accuracy across massive data sets to eliminate system-wide processing errors.
Internal IT Auditor
Executed comprehensive technology infrastructure and cybersecurity audits across global enterprise networks, ensuring full compliance with internal governance frameworks, ISO 27001 standards, and global data privacy regulations.. Proactively evaluated operational risk exposure across critical IT systems, formulating actionable risk mitigation strategies that fortified organizational posture against emerging cybersecurity threats.. Engineered formal audit reports detailing high-risk control gaps and remediation roadmaps for executive leadership and risk committees, enabling data-driven governance decisions.. Assessed physical and logical access controls, segregation of duties (SoD), and change management protocols to ensure continuous regulatory alignment.
IT Audit Consultant
Structured and defined project scopes for risk-based audit engagements focused on operational optimization and compliance across critical IT business units.. Led rigorous testing of IT General Controls (ITGC), identifying critical control gaps in user access management, privileged accounts, and software deployment pipelines.. Delivered risk exposure matrices and technical findings to senior stakeholders, establishing viable, high-impact solutions to elevate overall security controls.
Site Reliability Engineer (SRE) / Infrastructure Technical Specialist
Managed end-to-end lifecycle deployment, automated patching, and maintenance for enterprise Genesys contact center servers, safeguarding business continuity for mission-critical operations.. Delivered Tier-2 specialized technical support for complex production environments, utilizing SCOM, PRTG, and Nagios monitoring suites to rapidly diagnose and resolve system bottlenecks.. Consistently maintained strict SLA availability targets across global systems by leading cross-functional teams through Root Cause Analysis (RCA) and preventive maintenance frameworks.. Streamlined incident response protocols within ServiceNow, significantly reducing Mean Time to Resolution (MTTR) during high-severity outages.
Infrastructure Hub Technician
Provided advanced Tier-2/3 technical support for Windows Server installations and SAN storage arrays supporting specialized automated teller machine (ATM) infrastructure.. Authored and implemented operational best practices for preventive server maintenance and Disaster Recovery Plans (DRP), minimizing downtime during scheduled maintenance windows.. Partnered with network and storage engineering teams to optimize system performance, capacity planning, and hardware resilience.
Database Administrator (DBA - DSS Hub)
Engineered, provisioned, and administered high-availability Oracle (10g/RAC) and Microsoft SQL Server database environments supporting automated manufacturing operations.. Optimized complex T-SQL and PL/SQL queries, stored procedures, and indexing strategies to significantly boost database response times and transactional throughput.. Executed automated backup, recovery, and data integrity verification protocols for enterprise DSS (Decision Support Systems) applications.