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Jorge
Customer Support & Operations Specialist with 8+ years in Service and Tech
Contacto
Competencias
Extensive experience managing customer interactions, CRM systems, and service processes across multiple industries.
Provided technical troubleshooting, service scheduling, and record maintenance to ensure customer satisfaction.
Analyzed digital transactions to identify suspicious activities and prevent fraud, including AML compliance monitoring.
Designed and delivered training programs for fraud detection, sales, and customer service teams.
Managed hostel operations and provided travel itinerary planning and booking services.
Educacion
Idiomas
Resumen
Experienced in managing customer relationships, technical support, fraud detection, and team training across finance, travel, and tech sectors.
Logros Clave
- Managed relationships and coordinated logistics in technical support roles at Clearsource.
- Analyzed digital transactions to detect and prevent fraud and AML violations at Western Union Digital.
- Led customer service and training initiatives across banking, insurance, and travel industries.
Experiencia
Technical Support
Managed relationships with product dealers, Coordinated spare parts requests., Handled cost estimations for services and repairs., Scheduled service appointments in a timely manner., Resolved customer complaints efficiently and professionally., Maintained accurate and up-to-date service records.
Customer Service – Life Insurance
Insurance investigation, Ensure Policies compliance, Track customer interactions in CRM
Hostel Manager & Travel Advisor
Manages the daily operations of a hostel, ensuring a smooth and comfortable living environment for residents., This includes tasks like room allocation, managing reservations, handling finances, overseeing housekeeping, and maintaining security., As travel advisor I did tours consultation,...
Fraud Analyst & Trainer
Analyzed digital transactions to detect and prevent suspicious and fraudulent activities, including unauthorized access, credit card fraud, and identity theft., Monitored anti-money laundering (AML) compliance and investigated irregularities using advanced data analysis tools., Assessed patterns...
Sales Agent & Trainer
Delivered comprehensive training programs to new sales agents, ensuring a strong understanding of products, sales strategies, and customer engagement techniques., Managed and optimized the sales program, including developing best practices, coordinating communications, and implementing effective...
Customer Service
Provided prompt assistance to customers regarding billing questions, payments, and service package options., Delivered technical support for Bell TV, guiding clients through troubleshooting and product solutions., Tracked orders and documented customer interactions in the CRM system.
Customer Service Agent
Conducting credit and insurance assessments, verifying insurance documentation, and assisting with house insurance processes.