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Jonathan
Customer Service & Training Specialist with 4 years of experience
Video resume
Trainer- Customer Servixe Representative
1. Trainern- Create and develope unique training material to address workers specific needs to improve job skills.n- Identifying training needs by evaluating data and analyze performancen- Experience in leading and providing coaching and feedback to employees. - Strong communication skills to inspire and motivate people during a learning process. nnCustomer service representarive nn-Answering incoming phone callsn- Responsible for resolve custome´s doubts and issues according to the procedures
Contacto
Managua, Managua Department, Nicaragua
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided solutions to customer issues in a call center environment, ensuring high satisfaction.
Training & DevelopmentIntermediate
Created and delivered training materials to improve employee job skills and performance.
Communication SkillsAdvanced
Utilized strong communication abilities to motivate and guide employees and customers.
Performance EvaluationIntermediate
Assessed team performance to identify training needs and improve service quality.
Resumen
Dedicated to enhancing customer satisfaction and staff competency through tailored training and effective communication.
Logros Clave
- Developed tailored training materials to enhance employee skills based on client needs
- Led coaching sessions and provided feedback to improve team performance
- Handled customer inquiries by resolving issues in accordance with established procedures
Habilidades
Customer ServiceTraining & DevelopmentCommunication SkillsPerformance Evaluation
Publicado en CazVid - 3 jul 2025