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Johan
Bilingual Agent
Contacto
Competencias
Applied JavaScript in developing interactive front-end components for web applications.
Utilized React to build reusable UI components for client-facing web apps.
Coordinated project timelines and deliverables with cross-team collaboration.
Designed and optimized database queries to support application data needs.
Educación
Resumen
Specializes in building scalable web applications with a focus on front-end development and team collaboration.
Logros Clave
- Led development of customer portal resulting in improved user engagement
- Implemented new features for the e-commerce platform increasing sales efficiency
- Collaborated with cross-functional teams to deliver multiple project modules on time
Experiencia
Bilingual Agent
answering calls, providing customer support
SME (Subject Matter Expert)
supervising agents, conducting individual coaching sessions, taking on the role of supervisor in the supervisor's absence, developing templates, refreshers, and talk trackers to support the team in their daily work, using tools such as Excel to track and analyze metrics