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Joel
Customer service representative in fraud and banking
Contacto
San José, San José, Costa Rica
Disponible en CazVid
Competencias
Data AnalysisAdvanced
Proficient in analyzing large datasets to derive actionable insights for business decisions.
SQLAdvanced
Experienced in writing complex queries to extract and manipulate data from relational databases.
Data VisualizationIntermediate
Skilled in creating clear and impactful visual reports using tools like Tableau and Power BI.
ExcelExpert
Extensive experience in using Excel for data analysis, pivot tables, and advanced functions.
Educación
High School diploma
CTP Mercedes Norte
Resumen
Dedicated Data Analyst with over 5 years of experience transforming data into strategic insights to support business objectives.
Logros Clave
- Led the development of a comprehensive dashboard that improved reporting efficiency by 30%.
- Streamlined data collection processes, reducing data errors by 15%.
- Collaborated with cross-functional teams to deliver insights supporting strategic initiatives.
Experiencia
Customer service representative in fraud and banking
Sykes Costa Rica
FEB 2019 - OCT 2020
Back office agent(emails)
Concentrix
OCT 2020 - JUN 2021
Customer service representative banking
Equifax
Jun 2021 - March 2022
Senior process executive
Infosys BPM
March 2022 - August 2022
Customer service representative
Bridgestone Americas(BATO)
August 2022 - September 2023
Habilidades
Data AnalysisSQLData VisualizationExcel
Publicado en CazVid - 17 may 2026