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Jitlada
Waitress - Spire Rooftop Bar
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Educación
Resumen
Waitress - Spire Rooftop Bar open to new opportunities
Experiencia
Front & Inspector
Coordinating client services and ensured service quality standards. Conducting follow-ups to maintain customer satisfaction and trust. Supporting cross-functional teams to improve service processes. Managing online, phone and walk-in reservation. Handling bookings, cancellations and room modifications with a strong focus on accuracy and guest satisfaction. Promptly and professionally addressing guest concerns, including maintenance requests and room-related issues. Welcoming customers and providing professional assistance during facility usage. Handling customer inquiries, requests and complaints with care and efficiency. Following up on and resolving service-related issues to ensure customer satisfaction
Guest Relations Officer
Managed VIP and corporate client relationships. Delivered service excellence and built strong guest loyalty. Handled special requests and resolved customer concerns professionally
Receptionist & Corporate Branding
Provided corporate client reception and front-desk services. Supported branding activities and corporate events. Performed admin tasks for various departments including HR. Coordinated with internal departments to ensure smooth operations