Jhoselyn

Bilingual Account Manager

Conduct high-volume outbound prospecting (cold calls, email outreach, and CRM follow-ups via Meritt) to engage contractors and business owners, consulting with merchants to identify inefficiencies in payment processing and POS systems and recommending tailored solutions to reduce card processing costs and streamline operations., Facilitate onboarding into free trial growth and payment optimization programs, positioning value-driven strategies that enhance business visibility, improve customer conversion, and increase in-store operational efficiency.

Customer Success Manager / BDC Manager / Bilingual Agent

Advanced from Bilingual Agent to BDC Manager and Customer Success Manager, maintaining hands-on CRM engagement while leading teams of 6–8 agents and supporting 7 U.S. dealership accounts simultaneously., Oversaw daily performance operations including appointment tracking, shows/no-shows, dealer follow-up reporting, and participation in dealership performance reviews to address operational challenges and improvement opportunities., Led onboarding and quality control for all new hires, developing scripts, email/SMS templates, CRM guides, and managing complex customer escalations, contributing to equity mining recovery initiatives and district-level dealership rankings.

Commercial Assistant

Acted as sole commercial operations liaison for the Construction, Mining, and Energy divisions, supporting global brands including John Deere, Wirtgen, Kleemann, Hamm, and Fiori, ensuring seamless coordination between sales, production, and delivery teams., Managed heavy equipment order lifecycle in SAP, from system entry through production scheduling and regional delivery execution (Peru and Chile), maintaining accuracy and on-time fulfillment standards., Provided executive-level operational support including meeting and corporate event coordination, travel logistics, and travel expense and corporate credit card reconciliation in SAP for supervisors, managers, and directors, while overseeing office resource management across all three divisions.

Sales, Customer Service & Logistics Manager

Led store operations and personnel management., Produced weekly sales, dispatch, and warehouse performance reports., Supported HR, accounting, and administrative functions.

Account Executive

Managed inbound corporate sales and acted as liaison between sales teams and operations, ensuring order accuracy, proper system entry (ODOO CRM), and correct product coding and numeration., Coordinated directly with client receiving departments and warehouse teams (including major corporations such as Arca Continental Lindley, official Inka-Cola and Coca-Cola distributor in Peru), securing access permissions and ensuring timely, accurate deliveries., Monitored inventory levels, followed up on order fulfillment, conducted client due diligence, and prepared weekly sales reports to support forecasting and operational efficiency.

Administrative Secretary

Processed medical documentation and prepared official reports and memorandums., Analyzed patient procedures and coordinated interdepartmental referrals., Supervised two assistants and managed document organization systems.

Administrative Assistant

Served as primary administrative support for five departments (IT, Strategic Planning, HSE, CSR, and PR), managing documentation, reporting, and cross-functional coordination., Coordinated executive calendars, internal meetings, corporate events, and national/international travel logistics, including flight and hotel bookings and corporate credit card reconciliations., Maintained office operations (utilities and supplies), provided bilingual document translation, and delivered comprehensive executive support for evolving departmental needs.

Bilingual Account Manager

Managed delinquent U.S. automotive loan portfolios, negotiating bilingual payment plans to restore accounts and prevent repossession., Maintained accurate CRM documentation and ensured follow-through on repayment agreements.

Reception & Service Support – Mitsui Automotriz (Toyota/HINO dealer)., Bilingual Telemarketing – TNT Consulting (Canada & U.S. campaigns)., Outsourced Management & Reception Roles – Sodexo / Overall Business., Project Manager Assistant - HAUG S.A.C., Administrative Assistant – Sifuentes Oleachea Corredores de Seguros.