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Jhonny
Multilingual Customer Support
Contacto
Competencias
Experienced in handling diverse customer inquiries across multiple channels with a focus on resolution and satisfaction.
Fluent in English and Spanish, facilitating effective communication in multicultural environments.
Knowledgeable in identifying copyright violations and licensing issues to mitigate legal risks.
Proficient in Microsoft Office, Slack, Zoom, Teams, Google Calendar, Notion, and WhatsApp for efficient work management.
Educación
Idiomas
Resumen
Dedicated customer service professional with over 2 years of experience in multilingual environments, adept at resolving inquiries, identifying legal issues, and utilizing diverse digital tools to enhance customer experience.
Logros Clave
- Provided multilingual support to clients, enhancing customer satisfaction and retention.
- Identified and escalated legal violations in image licensing, reducing compliance risks.
- Resolved high-volume customer inquiries efficiently, maintaining accuracy and professionalism.
- Supported order tracking, returns, and dispute resolution, improving service workflows.
Experiencia
Multilingual Customer Support
Provided multilingual customer support via email, chat, and phone for image licensing and copyright topics, Identified potential legal violations (unauthorized usage, license misuse) and escalated accordingly, Guided clients through choosing the right licensing plans for commercial or editorial purposes, Worked across departments to coordinate escalations involving billing, tech issues, and enterprise sales, Maintained calm under pressure during high-volume periods and rotating shifts (day/night)
Customer Service Representative
Resolved customer inquiries in a high-volume retail environment, Learned to de-escalate difficult interactions while maintaining efficiency and accuracy, Supported order tracking, returns, and general issue resolution