Experienced in inclusive teaching, curriculum development, and providing technical and customer support. Skilled in workshop facilitation, classroom management, and cross-cultural client communication. Committed to fostering engaging learning environments and delivering quality support services.
Created learning strategies to improve student engagement and comprehension in educational settings.
Managed inclusive classrooms, facilitating interactive activities and inclusive participation.
Resolved technical issues for North American clients regarding appliances; provided responsive customer care.
Supported STEM workshops and maintained lab inventories, ensuring smooth project execution.
INISTITUTO MODERNO CRISTO REDENTOR
Design of didactic strategies to improve learning, Management of inclusive classrooms, Facilitation of interactive workshops for the integral development of children and youth
TECNOACADEMIA - SERVICIO NACIONAL DE APRENDIZAJE (SENA)
Delivered STEM workshop support, Kept accurate inventories of lab materials and instruments for the science department, Assisted at WorldSkills Colombia 2023, coaching competitors on lab equipment use
TELEPERFORMANCE
Helped US and Canadian grill owners with responsive customer care and on-the-spot tech support, resolving issues with ignition, temperature control, connectivity, and replacement parts.
INTOUCH CX
Helped North American clients plan Caribbean getaways by preparing precise quotes and recommending the best options for airfare, lodging, and on-the-ground transport.
Undergraduate Degree
Course
National Seminar
Administrative Assistance Technician
High School
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