Detail-oriented logistics professional with over 3 years of experience coordinating transportation operations, managing client relations, and ensuring compliance with standards. Skilled in data management, team collaboration, and multilingual communication, committed to delivering high-quality...
Utilized TMS to validate data, track shipments, and generate operational reports, ensuring data accuracy.
Managed end-to-end transportation activities, coordinating between carriers, clients, and internal teams.
Provided client support, managed inquiries, and ensured high customer satisfaction in a fast-paced environment.
Performed data validation, analysis, and reporting to support operational decision-making.
LEAN STAFFING
Coordinate and control end-to-end transportation operations, ensuring compliance with service standards, client requirements, and internal performance KPIs., Monitor operational performance through tracking, reporting, and analysis of load status, ETAs, and service incidents to support management...
Concentrix
Provided inbound customer support for a major U.S. retail credit card program, handling high-volume calls., Managed sensitive customer and financial information in compliance with data privacy and security standards., Educated customers on loyalty programs, billing inquiries, and account services,...
MBA in Engineering
Modern Languages Professional
High School Education
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Proficient in Spanish, English, French, and Italian, facilitating effective communication across diverse stakeholders.
