David - Social Media and Operations Specialist with 5+ years in Customer Support and Logistics

Bogotá, Bogota D.C., ColombiaRemoteen

Managed social media interactions and resolved customer issues for a renowned low-cost airline.

Handled chat consulting for a major U.S. financial institution, improving communication efficiency.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in social media operations, customer service, and transportation coordination with a focus on operational excellence.

Video Resume

Key Achievements

Coordinated transportation services to ensure timely deliveries and load tracking in a logistics environment.

Skills

Social Media OperationsIntermediate

Utilized social media platforms like Facebook, WhatsApp, Twitter, and Instagram for customer engagement and travel advisories.

Customer ServiceIntermediate

Provided support and resolution for airline and financial institution clients, enhancing customer satisfaction.

Transportation ManagementIntermediate

Assisted in managing transportation logistics by coordinating with drivers, dispatchers, and brokers.

Microsoft Office SuiteIntermediate

Used Microsoft Office tools for documentation, communication, and data management in various roles.

Languages

English

Experience

Social Media Operator

Teleperformance

2018 - 2020

Sales advisor, writing and resolution for renowned low cost airline., Travel advisor through social media such as Facebook, WhatsApp, Twitter and Instagram.

Back Office Agent

Webhelp BPO

2020 - 2022

Analyst through the management of chat consulting for a major U.S. financial institution.

Logistic Coordinator

Lean Solutions Group

2023 - 2025

Assist in managing transportation services for a brokerage company by coordinating with drivers, dispatchers and brokers to ensure on-time deliveries and accurate load tracking.