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Jhojan
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Competencias
Demonstrated experience with Spanish.
Demonstrated experience with English.
Demonstrated experience with French.
Demonstrated experience with Italian.
Demonstrated experience with Microsoft Office (Word, Excel, PowerPoint).
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Professional profile
Experiencia
Logistics Coordinator
Coordinate and control end-to-end transportation operations, ensuring compliance with service standards, client requirements, and internal performance KPIs.. Monitor operational performance through tracking, reporting, and analysis of load status, ETAs, and service incidents to support management decision-making.. Maintain data accuracy and operational integrity by validating and managing driver and carrier information within the Transportation Management System (TMS).. Act as a key point of contact between carriers, brokers, and internal stakeholders, ensuring alignment with business priorities and service-level agreements.. Lead special projects for high-priority clients, managing sensitive and time-critical shipments that require enhanced operational control, risk mitigation, and proactive communication.. Prioritize and supervise high-value freight to ensure service continuity, customer satisfaction, and operational excellence.. Consistently achieved and sustained management-defined performance metrics, earning performance-based bonuses over multiple consecutive months.
Customer service representative
Provided inbound customer support for a major U.S. retail credit card program, handling high-volume calls.. Managed sensitive customer and financial information in compliance with data privacy and security standards.. Educated customers on loyalty programs, billing inquiries, and account services, improving customer experience and retention.
Strategic Planning Collector
Portfolio & Ledger Management: independently manage a month-over-month account portfolio to achieve delinquency targets, while performing general accounting activities, including the maintenance and reconciliation of ledger accounts and financial statements.. Financial Analysis & Reporting: prepare, record, and analyze accounting transactions, including balance sheets and profit-and-loss statements, ensuring records are complete, accurate, and compliant with accepted accounting principles.. Strategic Collaboration: partner with District, Area, and Corporate teams to resolve billing disputes and provide financial support, including forecasting, budgeting, and analyzing budget variations to maintain healthy cash flow.
Modern Languages Specialist
Translated scientific, medical, and organizational documents with high accuracy and attention to terminology.. Drafted and reviewed multilingual communications for internal and external stakeholders.. Delivered English as a Foreign Language (EFL) training to staff members.. Coordinated international calls with external partners for organizational and research purposes.
Translation & Research Assistant
Translated scientific research articles and medical documentation to support ongoing research projects.. Assisted internal and external communications across multidisciplinary teams.. Supported administrative processes, recruitment activities, and general management tasks.. Prepared reports for senior management summarizing research findings and medical information.